FAQ

General

Are the Gifts provided by Three?

The Big Tech Giveaway is run by our friends at Brightstar. If you place redeem a gift, the name Brightstar will appear on any documents or invoices.

Once I’ve placed my order, what happens next?

We’ll send you a confirmation email when we’ve confirmed your order. After that, you’ll get an email when your order is on the way. You’ll get a tracking number with your email.

 

Delivery

How much does delivery cost?

Delivery is free on all gifts redeemed and will be delivered by DPD.

How long will it take for my gift to arrive?

We aim to despatch your gift within 7 workings days. You may need to allow extra time for deliveries to remote areas, Northern Ireland and Scottish Islands.

Can I track my delivery?

You can track orders via DPD. We’ll send you the tracking info in the dispatch email we’ll send to you once your order is on its way. If we have your mobile number, then DPD will also send you a text to let you know what day and time your order will be delivered.

What should I do if my order doesn’t arrive?

If there’s a problem with your order, please send us an email to ThreeAccessorySupport.UK@brightstar.com. Make sure you include your order number in the email. One of our team will be in touch, usually within 2 working days.

Can I specify a day for delivery?

We’re not currently able to offer delivery on a specific day. However, if your delivery is being fulfilled by DPD, you can ask them to change the date of your delivery by visiting their website www.dpdlocal-online.co.uk

Can I change my delivery address after I’ve placed my order?

You can’t change the delivery address after you’ve placed an order unfortunately.

 

Returns

What do I do if my gift is faulty?

We’ll always offer you the opportunity to return your product for a replacement if the fault occurs within 30 days of delivery.

After 30 days, the item will be covered under the manufacturer’s warranty and you’ll need to get in touch with them.

If you visit our Returns page you can find information on how to arrange a replacement or a repair with the manufacturer.

What do I need to do to make sure my return is accepted?

You’ll need to make sure the items are sent back to us complete, including packaging, instructions, accessories, and any free items.

Please include a written note explaining why you decided to return the item. The dispatch note you received also needs to be returned, as that proves the date of purchase.

Due to hygiene reasons, we can only accept headphones, earphones or Bluetooth headset returns if they’re sealed and unopened, unless they’re faulty.

What if I’m sent the wrong product?

If there’s a mistake with your order, please email us at ThreeAccessorySupport.UK@brightstar.com. Make sure you include your order number in the email along with details of what’s gone wrong. Make sure you get in touch within 72 hours of receiving your order. We’re able to answer most emails within 2 working days.

Do I have to pay for the postage to return an item?

If you’re returning an item because you changed your mind, then you’ll need to pay for postage.

If you’re returning a product because it’s faulty, the postage will be free of charge.

When will I receive my replacement gift?

After we’ve received and processed your return, it can take up to 14 working days for the replacement order to be sent to you.

In the event a replacement gift is no longer in stock due to limited numbers, then a gift card will be supplied to the amount of £150 to use on the accessories.three.co.uk website

 

Errors and omissions

Every care is taken to make sure all the information on this website is present and correct. If you find an error or omission, please let us know, and we’ll correct it as soon as possible after verification.

We apologise for any inconvenience that may be caused, but we can’t always offer the exact described product at the specified price, if errors and / or omissions are present.

We advise checking both specification and pricing before quoting, ordering or using the website.