We always hope you’re happy with your new product, but just in case you’re not, here’s how you can return it.

All Returns:

If you return your product(s), they must be in their original condition and packaging, exactly as you got them. If you don’t return your product in an “as new” condition, then we may send your product back to you and you will not receive another gift or credit. When we say “as new” we mean the product, packaging, manual, any additional Accessories and any free gifts that came with the product are all undamaged and don’t have any marks on them.

For hygiene reasons we can’t accept returns or exchanges on some Accessories, like headsets, Pre-recorded and recording media, Headphones (in or over ear) that have been sealed for protection reasons.

You’re responsible for the products until we receive them, we advise the use of a recorded and insured delivery service to give you peace of mind that your product will arrive safely.

I don’t like my product:

If you don’t like your product for any reason, and it is 14 days or less since you received it, email us at with the reason for your return. Please also include your order number on the email so we can identify it easily as this will speed up the returns process. You will then be issued with a Returns Authorisation number and instructions on how to return your item(s).

You must return the product within 14 days of confirmation, and no less than 28 days in total from receipt of the product. Please note that you are also liable for the cost of returning products to us. We advise the use of a recorded and insured delivery service to give you peace of mind that your product will arrive safely. If your item arrives after this time we may return your item to you and not complete your return.

Can I use the product before I return it?

You may examine the products as you would in a shop. You can turn the product on and try it out, with the exception of the products listed in the excluded list. Please do not add data to a product until you are happy with it. Any personal data saved on the product will be inaccessible once you’ve returned it.

Products should be returned in the original, undamaged packaging, with any labels still attached and with all the accessories, parts, instructions and any free gifts included. Your products must be returned to us in a resaleable condition.

If you are returning a product because it is faulty please see Faulty / Damaged items below.

My Product Is Faulty, and less than 30 days from receiving it:

Brightstar will look to replace any faulty product that is reported within the first 30 days of receipt. Please contact us at with your order number and as much detail as possible about the fault. We will arrange for the collection of faulty products via either pre-paid packaging or courier at no cost to you. Upon return to Brightstar, product will be tested and if the fault is replicated, a replacement gift will be shipped to you. If a fault cannot be replicated, we may return the product back to you.

My Product arrived damaged

If your product arrived damaged please contact us at within 72 hours of receipt. Please include your order number and where possible images of the damage. Brightstar will arrange for the collection of faulty / damaged products via either pre-paid packaging or courier at no cost to you and arrange for a replacement gift to be sent out.

My Product is faulty, and I received it more than 30 days ago:

The manufacturer of your Device has given you a warranty against defects in materials and workmanship – normally, the warranty is for a period of at least 12 months from the time you bought it. This warranty will be supported either directly by manufacturer or via

Fault or damage caused by accident, misuse or negligence or outside the warranty period is not covered by the returns warranty. Your statutory rights are not affected.

Products returned as faulty will be examined for reason for fault. If there is no fault found or if the fault is found to be due to negligence or misuse, this will invalidate the warranty and you will be given the option of whether to have the item disposed or returned to you.



Faulty within 30 days

Manufacturer Warranty up to 2 years

Lifetime Warranty (if applicable)